Terms and Conditions

General Terms and Conditions (GTC) of VAYORA

1. Scope

The following General Terms and Conditions (GTC) apply to all orders placed via our website. The products and services offered on this website are exclusively for consumers residing in Switzerland (hereinafter referred to as "Customer").

A consumer is defined as a natural person who engages in commercial or economic activity. VAYORA maintains business relationships that cannot be attributed to either its commercial or independent professional activity. Orders in quantities exceeding typical household use may be refused without explanation.

VAYORA reserves the right to amend these Terms and Conditions at any time. The version of these Terms and Conditions in effect at the time of the order shall apply and cannot be unilaterally changed for that order. Any conflicting or deviating terms and conditions of the customer are not recognized.

The operator of this website is VAYORA.

2. Information on this website

VAYORA provides information about products and services. Prices, product ranges, and technical specifications are subject to change without notice. All information on www.vayora.ch (product descriptions, images, illustrations, videos, dimensions, weights, technical specifications, accessory compatibility, and other details) is for illustrative purposes only and should be considered approximate. It is non-binding and does not constitute a guarantee of any specific properties or warranties unless explicitly stated otherwise. VAYORA strives to provide all information and data on this website correctly, completely, up-to-date and clearly, however, errors may occur. VAYORA provides no express or implied warranty for this.

All offers on this website are non-binding and should not be understood as binding offers.

VAYORA cannot guarantee that the listed products will be available at the time of ordering. Therefore, all information regarding availability and delivery times is without guarantee and subject to change at any time without notice.

3rd Prizes

The on The sales prices quoted by VAYORA are final prices and, unless otherwise stated, include statutory VAT and any other applicable statutory charges such as advance recycling fees (ARF) or copyright levies on electronic devices. Prices are net prices in Swiss francs (CHF).

Any shipping costs, unless otherwise specified, will be charged separately and are payable by the customer. Shipping costs are shown separately during the order process.

Technical changes, errors and misprints are reserved, in particular... VAYORA reserves the right to change prices at any time without prior notice. Consulting and support services are not included in the sales prices.

4. Conclusion of contract

The products and prices on this website are considered non-binding offers.

By placing an order via this website, including acceptance of these terms and conditions, the customer submits a legally binding offer to conclude a contract. VAYORA then sends an automatic order confirmation via email, confirming that the customer's offer has been received. VAYORA has received your order. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or cancellation.

The contract comes into effect as soon as VAYORA sends an acceptance declaration via email, confirming the shipment of the ordered products or services.

Orders will only be shipped after full payment has been received (exception: delivery against invoice) and provided the goods are available. If it turns out that the ordered goods cannot be delivered, or cannot be delivered in full, the customer is entitled to a refund. VAYORA reserves the right to refuse or only partially accept or fulfill the order. In such a case, VAYORA will inform the customer by email. If the customer's payment has already been received Once VAYORA has received the payment, it will be refunded to the customer. If no payment has yet been made, the customer will be released from the obligation to pay.

5. Payment options and retention of title

The customer has the payment options specified in the ordering process available.

VAYORA reserves the right to exclude customers from certain payment options or to insist on prepayment without giving reasons.

In the event of late payment by the customer, VAYORA may charge default interest of 5% per year as well as a reminder fee of a maximum of CHF 20 per reminder.

The products delivered to the customer remain the property of [company name] until full payment has been received. VAYORA.

6. Delivery, inspection obligation, notification of defects and return

Deliveries are sent by post or courier service to the address specified by the customer in the order.

VAYORA strives to maintain the shortest possible delivery times. However, any delivery times stated in the order confirmation are non-binding. VAYORA is entitled to make partial deliveries. In this case, the shipping costs will only be charged to the customer once.

The invoice will be sent at the discretion of [the supplier], provided that payment by invoice is offered. VAYORA via email or post.

If the delivery cannot be delivered or the customer refuses to accept the delivery, VAYORA may terminate the contract after notifying the customer by email and allowing a reasonable grace period, and may invoice the customer for the costs incurred.

The customer is obliged to inspect the delivered goods immediately upon receipt and report any defects for which VAYORA guarantees that you will be notified immediately in writing by letter or email to the address in the imprint.

Returns to VAYORA returns are made at the customer's expense and risk. The customer must return the goods in their original packaging, complete with all accessories, along with the delivery note and a detailed description of the defects, to the return address specified by Lumatrix (see imprint).

The examination reveals the following: VAYORA may not be able to guarantee that the goods have no detectable defects or that these are not covered by the manufacturer's warranty. VAYORA will charge the customer for the expenses incurred, the return shipment, or any disposal costs.

7. Right of withdrawal

The customer has the right to withdraw from the contract within 14 calendar days of receiving the goods. The deadline is met if the customer submits the written notice of withdrawal by email or letter (address as per legal notice) within this period. VAYORA has sent the cancellation. No reason needs to be given for the cancellation.

Exercising the right of withdrawal leads to the cancellation of the contract. The customer must return the goods within 10 calendar days, in their original packaging, complete with all accessories and together with the delivery note, to the address provided by Return your items to VAYORA using the return address provided in the legal notice. VAYORA shipments are made at the customer's expense and risk. Any payment already made will be refunded to the customer within 20 calendar days, provided that VAYORA has already received the goods back or the customer can provide proof of shipment.

VAYORA reserves the right to demand reasonable compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice the customer accordingly.

In the following cases, no right of withdrawal is granted:

(i) Where the contract contains an element of chance, in particular because the price is subject to fluctuations which the supplier cannot influence;

(ii) Where the contract concerns a movable item which, due to its nature, is not suitable for return or which is liable to deteriorate or spoil quickly;

(iii) If the contract concerns a movable item that is manufactured according to the customer's specifications or is clearly tailored to personal needs;

(iv) Where the contract concerns digital content and this content is not supplied on a tangible medium or where the contract is to be fully performed immediately by both parties;

(v) If the contract concerns a service and the contract is to be fully performed by the provider with the prior express consent of the customer before the withdrawal period has expired.

(vi) In the areas of accommodation, transport, supply of food and beverages and leisure activities, if the provider undertakes, at the time of conclusion of the contract, to provide the services at a specific time or within a precisely specified period.

8. Warranty

VAYORA strives to deliver goods of impeccable quality. In the event of defects reported in a timely manner, VAYORA assumes no liability. VAYORA guarantees the defect-free condition and functionality of the item purchased by the customer for the statutory warranty period, which is generally two years from the date of delivery. It is at VAYORA's discretion to... VAYORA will fulfill its warranty obligations by providing free repair, an equivalent replacement, or a refund of the purchase price. Further warranty rights are excluded.

The warranty does not cover normal wear and tear, damage resulting from improper handling or use by the customer or third parties, or defects caused by external factors. Likewise, the warranty is excluded for consumable and wear parts (e.g., batteries, rechargeable batteries, etc.).

VAYORA cannot provide any assurances or guarantees regarding the timeliness, completeness, and accuracy of the data, nor regarding the continuous or uninterrupted availability of the website, its functionalities, integrated hyperlinks, and other content. In particular, it is neither assured nor guaranteed that the use of the website will not infringe upon the rights of third parties not owned by VAYORA. VAYORA are.

9. Liability

VAYORA excludes all liability, regardless of its legal basis, as well as claims for damages against VAYORA and against any assistants and agents. VAYORA is not liable, in particular, for indirect damages and consequential damages, lost profits, or other personal injury, property damage, or purely financial losses incurred by the customer. This exclusion of liability does not apply to mandatory statutory liability, such as for gross negligence or willful misconduct.

VAYORA uses hyperlinks solely to simplify customer access to other web services. VAYORA cannot know the specific content of these web offers, nor can it assume liability or other responsibility for the content of these websites.

10. Data protection

VAYORA may process and use the data collected during the conclusion of the contract to fulfill its obligations under the purchase agreement and for marketing purposes. Data necessary for the performance of the contract may also be passed on to commissioned service partners (logistics partners) or other third parties.

The detailed data protection regulations can be found on the data protection page.

11. Partial invalidity

Should individual provisions of these terms and conditions prove to be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

12. Further provisions

VAYORA expressly reserves the right to amend these Terms and Conditions at any time and to put them into effect without prior notice. In the event of disputes , Swiss substantive law shall apply exclusively, excluding any conflict of laws rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded.

The place of jurisdiction is Interlaken or the place of residence of the consumer.

13. Contact For questions regarding these terms and conditions, please contact us at: Imprint