Privacy policy

VAYORA's privacy policy

1. The security of user data is paramount.

VAYORA respects the privacy of all users of the website and online shop (hereinafter referred to as "the customer" or "the customers"). This privacy policy forms the basis for the processing of personal data and explains what type of user data is collected from customers. VAYORA can be collected, as VAYORA uses this data and what rights customers have. VAYORA complies with applicable data protection laws and processes personal data solely for the purposes for which the data was transmitted.

This privacy policy is subject to change, amendment, or modification from time to time. The current, accessible version applies to each new visit to the website.

Should there be any discrepancies between this privacy policy and the otherwise applicable terms and conditions of contract or business of In case of discrepancies between VAYORA and other data protection regulations, the provisions of this privacy policy shall prevail.

2. Type and purpose of the data collected

The term “personal data” or “personally identifiable information” as used in this privacy policy includes information that can be used to personally identify customers.

The processing of personal data refers to any handling of personal data, such as collecting, using, storing, disclosing, transmitting or deleting the data.

VAYORA automatically collects personal data when the customer interacts with the website or uses the online shop. Personal data provided by the customer (e.g., through contact, creation of a user profile or customer account) is also collected automatically or manually.

2.1 Data that is automatically collected

When visiting the website of VAYORA automatically collects statistical visitor data about which parts of the website are visited by the customer. Each time a webpage is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, the customer's IP address, the date and time of access, the browser used, the operating system, the amount of data transferred, and the requesting provider (access data), and documents the access. In this context, it is sometimes necessary to use so-called cookies (see section 4 below).

This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our services.

2.2 Data collected during interaction with VAYORA for contract processing, contacting customers, and opening a customer account

VAYORA does not automatically collect personal data from customers, such as name, address, telephone number or email address.

However, personal data is collected from customers when a customer voluntarily provides it as part of an order or when contacting VAYORA (e.g., via contact form or email). Required fields are marked as such. In these cases, VAYORA requires the data for contract processing or to handle the contact request, and without this information, the order or contact request cannot be sent. The specific data collected is evident from the respective input forms.

When a customer decides to open a customer account, VAYORA uses their personal data for the purpose of opening the account. The mandatory information requested during registration must be provided in full; otherwise, VAYORA may reject the registration. The collected personal data is used VAYORA only for the purpose of using the online shop or the respective offer or service for which the customer has registered. Furthermore, VAYORA will use the customer's email address to inform them about important changes, such as changes to the scope of services or technically necessary changes.

After complete fulfillment of the contract or after deletion of the customer account, the customer's data will be restricted from further processing and deleted after the expiry of the tax and commercial law retention periods, unless the customer has expressly consented to further use of the data or VAYORA reserves the right to use data for purposes beyond those permitted by law. Customer accounts can be deleted at any time, either by sending a message to the contact details provided below (see section 9 below) or by using the designated function within the customer account.

3 Legal basis for the collection and processing of personal data

The legal basis for collecting and processing the customer's personal data depends on the specific purpose of the data processing in each individual case. The following are particularly relevant:

§ the safeguarding of the legitimate interests of , provided that the interests of the customer or fundamental rights or freedoms are not unreasonably impaired;

§ the conclusion or performance of a contract; or

§ Customer consent at the time of collection of personal data. The customer may revoke their consent at any time. For this purpose, the customer can send a corresponding notification to the contact details described below. The lawfulness of the data processing already carried out remains unaffected by the revocation.

4. Use of cookies and data

4.1 Cookies To continuously improve the website for customers, we may use cookies. VAYORA uses cookies. Cookies are small pieces of information that are stored on the customer's computer hard drive by web browsers (e.g., Google Chrome, Internet Explorer, or Mozilla Firefox) to facilitate the use of the website (e.g., language selection, shopping cart, etc.).

Some of the The cookies used by VAYORA are deleted after the browser session ends, i.e., after the web browser is closed (so-called session cookies). Other cookies remain on the device and enable... VAYORA uses persistent cookies to recognize the customer's web browser on their next visit. The storage duration can be found in the overview in the web browser's cookie settings.

Most web browsers accept such cookies automatically; however, web browsers can be configured to not accept or store cookies. Disabling cookies may limit the functionality of the website. Details on how to do this can be found in the user manual or help function of your web browser.

4.2 Use of the data

The anonymized data collected when accessing the VAYORA website uses cookies to collect data and may be used for web analytics, website optimization, and performance measurement. Lumatrix may use third-party providers for this purpose, some of whom have their own privacy policies, to which you may refer. VAYORA has no influence.

VAYORA uses functions of the following web analytics services:

Google Analytics

The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google analyzes website usage to compile reports on website activity and to provide other services related to website and internet usage to Google. to provide VAYORA. The IP address transmitted by the customer's web browser as part of Google Analytics will not be merged with other Google data.

The information generated by cookies about your use of this website is generally transmitted to and stored on a Google server in the USA. Google complies with the data protection regulations of the Swiss-US Privacy Shield agreement and has registered with the US Department of Commerce for the Swiss-US Privacy Shield (information on the Swiss-US Privacy Shield can be found at https://www.privacyshield.gov/Swiss-US-Privacy-Shield-FAQs ).

For more information, please see Google's privacy policy at https://support.google.com/analytics/answer/6004245?hl=de

Google Ads and Google Conversion Tracking

The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Ads uses VAYORA uses so-called conversion tracking. When a customer clicks on an ad placed by Google, a cookie is set for conversion tracking. These cookies expire after 30 days at the latest and are not used to identify the customer. When the customer visits the website of If VAYORA has been visited and the cookie has not yet expired, Google and VAYORA recognizes that the customer clicked on the ad and was redirected to this page.

VAYORA receives from Google the total number of users who clicked on the ad and were redirected to a website with a conversion tracking tag. However, VAYORA does not receive any information that can personally identify the customer.

Further information can be found in Google's privacy policy at https://www.google.de/policies/privacy/

Google Maps

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

VAYORA uses Google Maps to visually display geographical information. When using Google Maps, Google transmits and processes data about website visitors' use of the map functions, which may include, in particular, the IP address and location data. VAYORA has no influence on this data processing.

Insofar as information is transferred to and stored on Google servers in the USA, the American company Google LLC is certified under the «Swiss-US Privacy Shield».

To deactivate the Google Maps service and thus prevent data transmission to Google, a customer must disable JavaScript in their web browser. In this case, Google Maps cannot be used or can only be used to a limited extent.

For more information, please see Google's privacy policy at https://www.google.com/intl/de_de/help/terms_maps/

4.3 Social Media Content

VAYORA may use social media plugins from social networks, such as Facebook, Instagram or Twitter, on its website.

When a customer visits a website containing such a plugin, their web browser establishes a direct connection to the servers of the respective social network. The plugin's content is transmitted directly from the provider to the web browser and integrated into the page. By integrating the plugins, the providers receive information that the customer's web browser has accessed the corresponding Lumatrix website, even if the customer does not have a profile on the respective social network or is not currently logged in. This information (including the IP address) is transmitted directly from the customer's web browser to a server of the respective provider (possibly in the USA) and stored there. If the customer is logged into one of the services, the social network providers can directly associate the visit to the Lumatrix website with the customer's profile on the respective social network. If the customer interacts with the plugins, for example, by clicking the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the provider and stored there. The information will also be published on the social network and displayed to the customer's contacts there.

These social networking platforms have their own privacy policies, over which Lumatrix has no influence.

The purpose and scope of data collection and the further processing and use of data by the providers on their websites, as well as contact options and the related rights of customers and settings options for protecting privacy, can be found in the providers' privacy policies:

https://www.facebook.com/policy.php

https://twitter.com/de/privacy

https://help.instagram.com/155833707900388

If the customer does not wish for any of these plugins to load, it is recommended that they log out of the respective social networks. Furthermore, various web browsers can be configured or supplemented with add-ons (e.g., Facebook blockers) to prevent the social media plugins from loading.

5 newsletters

If the customer chooses one of If you wish to receive the newsletter offered by VAYORA, you need VAYORA collects the customer's email address and other information that allows verification that the customer is the owner of the specified email address and agrees to receive the newsletter (so-called "double opt-in" procedure). If the customer wishes to subscribe to a newsletter as a registered customer, they can grant their consent at the time of registration or later via the subscription function in their customer account.

The newsletter provides customers with regular recommendations and offers that might be of interest to them. For this purpose, data is collected and processed. VAYORA personal data concerning the customer's usage behavior on the website, orders placed with VAYORA as well as how the customer uses the newsletter (e.g. whether the newsletter is opened or which web URL links are clicked). VAYORA can evaluate this data for statistical purposes in order to better tailor the content of the newsletters to the interests of the customers.

The processing of personal data entered in the newsletter registration form is based on the customer's consent, which the customer can revoke at any time for the future. Revocation can be done either via the "Unsubscribe" link in the newsletter or by written notification from the customer to [email address/contact information missing]. VAYORA to the address listed below or unsubscribe in your customer account. The collected personal data will be used VAYORA is responsible for the content creation and distribution of the newsletters. Data is not shared with third parties for their own (advertising) purposes. VAYORA stores the personal data provided by the customer for newsletter subscription purposes until the customer unsubscribes.

6. Sharing your data

VAYORA will not disclose customers' personal data to third parties. An exception to this is if the customer consents to the transfer of data to companies not affiliated with VAYORA. VAYORA are connected, have agreed, or if VAYORA is legally, officially, or judicially obligated to do so. Furthermore, if service providers which VAYORA may engage third parties (e.g., parcel or newsletter delivery service providers) to support data processing, website administration, or in other ways, as well as in providing the products and services requested by the customer. These third parties are obligated to maintain the same level of security and data protection as VAYORA. VAYORA .

7 Data security

Unfortunately, transmitting data over the internet is not completely secure. VAYORA works with service providers and internet providers who implement appropriate technical and organizational security measures to protect customers' personal data. However, VAYORA cannot guarantee the security of data transmitted by the customer. Therefore, all data transmission is at the customer's own risk.

8 Your rights to information and withdrawal

Of course, every customer is free to You can inform VAYORA at any time – for example, via email – that your personal data should not be used for future contact. This also applies to participation in the special services of [the company/organization]. You can unsubscribe from the VAYORA website, including the newsletter service, at any time.

In addition, it is possible to obtain information on the processing of the data or to request a copy of the personal data that was collected via the website.

9 Contact

If you have any questions about this privacy policy or data protection at Customers can contact VAYORA using the following contact details:

VAYORA (Marco Brunner)

Schulgässli 55

info@vayora.ch

10 Final Provisions

Should individual provisions or parts of these data protection regulations prove to be invalid or ineffective, this shall not affect the validity of the remaining data protection regulations. The place of jurisdiction and the applicable law are governed by the terms and conditions .