Frequently Asked Questions (FAQ)

1. Ordering & Shipping

📦 How long does shipping take?

Delivery within Switzerland usually takes 5–12 working days .
We will keep you transparently informed about the current status of your order via shipment tracking.

🚚 How much are the shipping costs?

Shipping within Switzerland is always free .
There is no minimum order value .

🔍 Can I track my order?

Yes.
Once your order has been shipped, you will receive a tracking number so you can see where your package is at any time.

2. Returns & Refunds

🔁 Can I return my order?

Yes. You can return your order within 30 days of receipt.

Requirements:

  • unused

  • original packaging

  • complete including accessories

📮 Who pays for the return shipping?

The customer is responsible for return shipping costs, provided there is no defect.

⚠️ What happens if a product is defective?

Should a product arrive damaged or show a fault early on , we will take full responsibility.

In this case:

  • We will arrange a replacement delivery or refund

  • We also cover the return shipping costs

Please contact us directly via our contact form or by email.

3. Payment

💳 Which payment methods are accepted?

We accept all common and secure payment methods:

  • credit card

  • PayPal

  • Google Pay

  • Apple Pay

  • TWINT

All payments are encrypted and processed securely.

4. Products & Quality

🧩 How does VAYORA select its products?

VAYORA stands for conscious choice instead of oversupply .

We:

  • test products ourselves in advance

  • Choose items that are useful in everyday life

  • They focus on function, quality and fairness.

We don't carry an overcrowded product range, only products we stand behind.

🛠 Is there a guarantee?

There is no additional debating guarantee in the classical sense .
However, should a product be defective , we will always find a fair, uncomplicated and customer-oriented solution .

5. Support & Contact

📩 How do I contact VAYORA support?

Our support team is available for you within 24 hours .

You can reach us via:

🕒 When will I receive a response?

We usually respond to inquiries within 24 hours , often faster.

About VAYORA

🇨🇭 Is VAYORA a Swiss company?

Yes.
VAYORA is an independent project based in Switzerland and supplies exclusively customers in Switzerland .

🤍 What does VAYORA stand for?

VAYORA stands for:

  • well-designed products

  • honest prices

  • Less choice, more meaning

  • Quality over trends

We believe in good decisions, not in full shops.